These Terms of Service ("Terms") govern the provision of plumbing, heating, electrical, drainage, gardening, carpentry, and external cleaning services by CS Services Ltd ("we", "us", "our") to you ("the Customer", "you"). By requesting our services or booking an engineer, you agree to these Terms.
1. Pricing and Rates
- Hourly Rates: Our services are charged at a clear hourly rate as advertised on our website or confirmed at the time of booking. Gardening and external cleaning work are instead quoted per job, with the price agreed before work begins (same-day external cleaning call-outs are charged at the hourly rate advertised on our website), and an annual boiler service is charged at the fixed price advertised on our website rather than by the hour.
- Minimum Charge: A minimum charge of one hour applies to all attendance charged at an hourly rate. Subsequent time is charged in 15-minute increments. Gardening and external cleaning are charged at the quoted price rather than by the hour, except same-day external cleaning call-outs, which are charged hourly with a one-hour minimum.
- No Call-out Fee: We do not charge a separate call-out fee. You only pay for the time the engineer is on site (subject to the applicable minimum charge).
- Materials: Any materials supplied by us will be charged at trade price plus a 30% markup.
- VAT: Unless stated otherwise, prices quoted exclude VAT, which will be added at the prevailing rate where applicable. Prices for CS Home Cover plans and regular window cleaning rounds are advertised inclusive of VAT.
2. Estimates and Quotes
For larger works, we may provide a fixed-price quote or an estimate. An estimate is a reasonable guess of the final cost but is not binding. A quote is a fixed price. Quotes are valid for 30 days from the date of issue.
3. Payment
- For one-off work, payment is due immediately upon completion of the work.
- Our engineers carry card terminals, and we accept all major debit and credit cards.
- Regular maintenance plans (including gardening maintenance and boiler service plans) are paid by monthly Direct Debit under a schedule agreed with you when the plan is set up.
- Regular window cleaning rounds are charged at a fixed price per visit, collected by Direct Debit per cleaning cycle (every 4 or 6 weeks as selected). Rounds have no minimum term and may be cancelled at any time with 30 days' notice.
- One-off add-on services booked with a window cleaning round (such as gutter clearing or fascia and soffit cleaning) are charged at the fixed price quoted at signup, inclusive of VAT, and collected by Direct Debit under the same mandate once the work has been completed. Nothing is charged for add-ons at signup.
- For quoted works, a deposit may be required before work commences, with the balance due on completion.
- Late payments may incur interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4. Cancellations
If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equivalent to one hour's labour.
5. Guarantee
- We provide a 12-month guarantee on all our workmanship from the date of completion.
- This guarantee covers our labour only. Materials and parts are covered by their respective manufacturer's warranties.
- The guarantee is void if the work has been subjected to misuse, negligence, or subsequent modification by a third party.
- Blockages (e.g., blocked drains or toilets) are excluded from this guarantee as they can reoccur due to external factors.
6. Liability
We hold comprehensive public liability insurance. While we take every care while working at your property, we cannot be held responsible for unavoidable damage to plaster, brickwork, or decorations necessary to access pipework or wiring. We will make good to a basic finish but decorative finishing remains the Customer's responsibility.
7. Contact
If you have any questions regarding these terms or a service we have provided, please contact us at:
CS Services Ltd
Email: info@csservicesgroup.co.uk
Phone: 020 3582 3455